1. Digital-download purchases
Because digital files can be accessed and retained immediately after delivery, we generally do not offer a refund solely because you changed your mind, no longer need the product or purchased incompatible software after downloading it. This does not limit non-excludable consumer rights.
2. When we will help
Contact us if you were charged twice; payment succeeded but delivery failed; a file is corrupted, materially incomplete or substantially different from its description; or an unauthorised transaction is supported by reasonable evidence.
We will first try to replace the file, restore access or correct the problem. If we cannot do so within a reasonable time, we may issue a full or proportionate refund.
3. Request period
Send your request within 14 days of purchase, or as soon as reasonably possible for an unauthorised transaction. Include the purchaser’s email, transaction reference, product name and a short explanation. Screenshots may help.
4. Processing
Approved refunds are returned through the original payment method where possible. Provider and banking timelines are outside our control. We will never ask for passwords, PINs, OTPs or full card details.
5. Abuse and statutory rights
We may decline requests involving downloaded and functional products, licence abuse, redistribution or false claims. Nothing here removes remedies available under applicable Kenyan consumer law.
6. Contact
Email hello@officemint.africa with the subject “Refund request”.